Organisation: National Offenders Families Helpline
National Offenders Families Helpline
The National Offenders’ Families Helpline can support you if a family member is in contact with the criminal justice system. We provide advice and information on all aspects from what happens on arrest, visiting a prison to preparing for release. We support families in England and Wales.
Pathways Covered
Overview
For advice and support on all aspects of arrest, going to court and prison.
What we do
Find out what happens if a family member has been arrested
You can find lots of information on our website about what to expect if a member of your family is arrested from what it means if they are charged, how bail works, to their rights in custody.
Find out what happens if a family member has been arrested
You can also find advice on what to expect if your family member has to go to court with support on how to find out which court they will go to, what to expect at the court as well as what happens when someone is remanded in custody.
Visiting a prison
You can find information and advice on what to expect when you visit a prison, how to arrange a visit, what happens when a prisoner is transferred, advice about what you can take to a family member in prison as well as lots more information.
Visit our website here:http://www.offendersfamilieshelpline.org/
Where we do it
National helpline across England and Wales
How to access
For help or advice please contact the Helpline on 0808 808 2003 (freephone: including most mobiles).
The helpline is open:
9am – 8pm Monday to Friday
10am – 3pm Saturday and Sunday. Please note the helpline is closed on Bank Holidays
Visit our website for advice
Overview
For advice and support on all aspects of arrest, going to court and prison.
What we do
Find out what happens if a family member has been arrested
You can find lots of information on this website about what to expect if a member of your family is arrested from what it means if they are charged, how bail works, to their rights in custody. The information provided on this website aims to help you understand what will happen next and explain the terms and processes you may come across in your journey through the Criminal Justice System.
You can also find advice on what to expect if your family member has to go to court with support on how to find out which court they will go to, what to expect at the court as well as what happens when someone is remanded in custody.
Visiting a prison
When someone is sent to prison it can affect the whole family. For the prisoner, being separated from family and friends can be one of the most difficult aspects of their sentence. You can find information and advice on what to expect when you visit a prison, how to arrange a visit, what happens when a prisoner is transferred, advice about what you can take to a family member in prison as well as lots more information.
Where we do it
Across England and Wales
How to access
Call the helpline on: 0808 808 2003
Helpline opening hours:
Monday - Friday 9am-8pm
Saturday & Sunday - 10am-3pm
Visit our website for advice:
-
Offenders Families Helpline - - 0808 808 2003