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Emergency Help & Advice

Useful numbers

In an emergency - 999
Non-emergency police number - 101
Crimestoppers - 0800 555 111

NHS (non-emergency)

Health Services
Non-life threatening services
• Call NHS 111. This service should be used when you need medical help fast. In an emergency, always dial 999.

Doctors (GPs) and Dentists
You are entitled to register with a GP that is conveniently located to you. If you do not have a postcode the GP practice post code can be used in order to complete the registration process. A GP cannot refuse to register you unless the practice is full and not accepting new patients or you are out of the area. To register, contact the GP surgery nearest to you. If you have difficulties completing the forms, the practice staff can help.
• To find your nearest GP you can search NHS Choices on 

Urgent Care Centre 

Summerfield Urgent Care Centre, 134 Heath Street, Birmingham B18 7AL

Our service is open 365 days a year between 8am and 8pm. You do not need an appointment to use our Urgent Treatment Centre but to avoid waiting times, you are advised to call 111, they will refer you to our service for a telephone call back and if appropriate an appointment time can be given.

Please note that in an effort to ensure infection control and limited seating within our waiting areas, we may ask only the patient attend the service and the friends and family can wait outside.

Opening times: Monday to Friday 8am to 8pm

Contact Number: 0300 247 0066

Visit clinic website

Accident & Emergency Services
Accident and Emergency departments provide immediate urgent care for people who have a serious illness or injury and should only be used in a critical or life-threatening situation. In an emergency dial 999 for an ambulance

Addiction Support

Alcoholics Anonymous (24 hour free phone): 0800 917 7650

Cocaine Anonymous (10-10 - daily): 0300 1112285

Gamecare (Free phone - 8am - midnight daily): 0808 8020133

Nartcotics Anonymous: 0300 999 1212

Drinkline: 0800 917 8282

Families Anonymous: 0845 1200 660

National Association for Children of Alcoholics (NACOA): 0800 358 3456

Parents Against Drug Abuse (PADA): 08457 023867 

Benefit Enquiriy Numbers

Benefit Enquiries (New Claim) - 0800 055 6688

Child Benefit - 0300 200 3100

Social Fund - 0345 603 6967

Tax Credits Helpline - 0345 300 3900

DLA & Attendance Allowance Helpline - 0345 712 3456

Personal Independence Payment (PIP) - 0345 850 3322

Universal Credit helpline - 0345 600 0723

Combat Stress

Combat Stress is the UK's leading Veterans' mental health charity.

Mental ill-health affects ex-Service men and women of all ages. Right now, we're supporting over 5,400 Veterans aged from 19 to 97. We're a vital lifeline for these men and women, and their families.

Our treatment and support services are always free of charge, and are proven to work.

Helpline: 0800 138 1619 (24hrs)


Domestic Abuse

National Domestic Abuse helpline - 0808 2000 247 (24-hour freephone)

Frank (National Drugs Helpline)

0300 123 6600
24 hours- 7 days a week helpline.
Provides free confidential information and advice on drugs for anyone who needs it.

Victim Support

Supportline 0845 30 30 900
A national charity which helps people affected by crime in England and Wales.

Birmingham City Council 

Homeless & Housing 

BCC Supporting People commission a number of services that offer housing related support.
• 24 hr services for single homeless people in need of emergency 
accommodation: 03456 020549
• The Birmingham City Council Gateway referral process can undertake assessments and provide advice on supported housing options and homelessness: 0121 675 4249


Home Page | Stroke Association - help line  0303 3033 100 

Children Childhood stroke | Stroke Association - help line  0303 3033 100 


For Adults in Dudley:

The Atlantic Recovery Community Service provided by Change Grow Live offers support, information, advice and treatment to enable people to move out of addiction and into recovery.

  • Address: Atlantic House, Dudley Road, Lye, DY9 8EL
  • Telephone: 01384 426120

For Young People (age 11-18) in Dudley:

Cranstoun Here4YOUth provide advice & information about alcohol and other drugs; harm reduction support when using alcohol or other drugs; one-to-one substance use support to make changes and drug/alcohol workshops to targeted groups as well as smoking/vaping cessation support.

  • Address: 1 Castle Street, Dudley DY1 1LA
  • Telephone: 01384 241440

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